Returns & Exchanges
At Mattel Creations, we want you to be completely satisfied with your premium apparel and limited-edition fashion pieces. If your order doesn't meet your expectations, you can return eligible items within 30 days of delivery for a full refund.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the fashion items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags and labels remain attached to maintain the item's collectible value.
Attach Shipping Label
Download and print the prepaid return shipping label provided by our portal and affix it clearly to the outside of your package.
Drop Off and Track
Deliver your package to the nearest authorized shipping location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing